1. What Personal Information We Collect

True Portraits may collect personal information necessary to support our charitable activities and maintain relationships with supporters. This may include:

Contact details

• Name

• Postal address

• Phone number

• Email address

Payment information

• Credit card or other payment details required to process donations securely

• Billing information associated with donations

Delivery information

• Recipient name

• Organisation or church name (if applicable)

• Delivery address

Supporter engagement information

• How you heard about True Portraits

• Donation history

• Communication preferences

Information you voluntarily provide

• Questions

• Comments

• Suggestions

• Personal testimonies

• Prayer requests

We only collect personal information that is reasonably necessary for our functions and activities.

 

2. How We Collect Personal Information

We collect personal information when you:

• make a donation

• subscribe to newsletters or updates

• contact us via email or website forms

• participate in events or activities

• request resources or information

• interact with our website

Where reasonable and practical, we collect information directly from you.

 

3. How We Use Personal Information

True Portraits uses personal information to:

• process donations and transactions securely

• communicate with supporters

• respond to enquiries and requests

• provide updates about ministry activities

• send newsletters and fundraising appeals (where consent has been provided)

• improve supporter engagement and communications

• maintain accurate internal records

Payment information is used solely for processing transactions and is not retained longer than necessary. Online donations may be securely processed through trusted third‑party payment providers such as Stripe and PayPal. True Portraits does not store full credit card details on its own servers. These providers manage payment data in accordance with their own privacy policies and security standards.

All electronic communications comply with the Spam Act 2003 (Cth). You may unsubscribe at any time.

 

4. Disclosure of Personal Information

True Portraits does not sell, rent, or trade personal information.

We may disclose personal information to trusted service providers who assist with:

• payment processing (including secure platforms such as Stripe and PayPal)

• mailing services

• website hosting

• IT support

• database management

These providers are required to protect your information and only use it for authorised purposes and in accordance with applicable Australian privacy requirements.

We may also disclose personal information where required or authorised by Australian law.

 

5. Overseas Disclosure of Personal Information

Some service providers used by True Portraits (such as secure payment processors or cloud-based systems) may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in accordance with the Australian Privacy Principles.

 

6. Website Usage and Cookies

When you visit our website, certain non-identifying information may be collected automatically, such as:

• browser type

• device information

• pages visited

• referring website

• date and time of visits

Our website may use cookies to improve user experience and analyse website traffic.

Cookies do not identify you personally unless you choose to provide personal information.

You can adjust your browser settings to refuse cookies if preferred.

 

7. Storage and Security of Personal Information

True Portraits takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

• secure servers

• encrypted payment processing

• restricted staff access

• password-protected systems

Personal information is retained only as long as necessary for our operations or as required by law.

 

8. Accessing or Correcting Your Personal Information

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.

Requests can be made by contacting us at:

hello@trueportraits.org

We will respond within a reasonable timeframe in accordance with the Australian Privacy Principles.

 

9. Opting Out of Communications

True Portraits respects your communication preferences.

You may request to stop receiving:

• newsletters

• fundraising appeals

• ministry updates

• promotional communications

at any time by contacting: hello@trueportraits.org

 

10. Making a Privacy Complaint

If you believe your personal information has been handled in a way that does not comply with this policy or the Australian Privacy Principles, you may contact us at: hello@trueportraits.org

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We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au

 

11. Changes to This Policy

True Portraits may update this Donor Privacy Policy from time to time to reflect changes in legal requirements or organisational practices.

The latest version will always be available on our website.

 

12. Contact Us

If you have questions about this policy or how your information is handled, please contact:

True Portraits

Email: hello@trueportraits.org

We are committed to protecting your privacy and maintaining your trust.

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